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The most frequent cause of pump failure is that customers miss the part in the instruction manual (pages 9 and 10) about taking the pump apart to clean it. If the fountain is quite new, the other cause is that the impeller in the pump can come loose. Going through the procedure for cleaning the pump usually will solve that problem.
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Please email info@pioneerpet.com or call 262-376-0768 with any questions. We are available Monday - Friday between 8:00 a.m. and 3:00 p.m. CST. Thank you!

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