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Order Policy
Our Guarantee
Putting Customers First
We stand behind our products, and have always believed that providing customers with superior service is the key to building lasting relationships.
100% Satisfaction Guarantee – If you are not satisfied with a product you purchase directly from pioneerpet.com you may return it to us within 30 days for a full refund of the product price.
No Minimum Orders.
Shipping
We now offer a flat rate option for shipping in the USA. This will help customers save money. We will determine how it is shipped. Most likely UPS ground or USPS ground. We are always striving to make things more enjoyable for our consumers.
Please note if you are ordering from Canada, UPS is the only option we offer. Please call 1-262-376-0768 if you ever have trouble ordering online.
Our Return Policy
Products purchased directly from pioneerpet.com may be returned within 30 days for a replacement or refund of your item. To return an item, please print out and complete our return form and include the Return Form (Click Here) in the box with the items you are returning. Charges for return shipping are the responsibility of the customer.
Contact Us (Click Here)
Email: orders@pioneerpet.com
Phone: US toll free number please call: 1-866-317-6278
Phone: Canada residence please call: 1-262-376-0768
